1 - an order confirmation will be sent to your email address after a successful payment. also make sure to check your spam folder if the email is not found in your inbox

2 - order cancellation is possible within 1 hour of placement. if a payment was processed for that order it will be credited back

3 - unpaid orders will be automatically canceled within 1 hour

4 - order processing and handling may take up to 48 hours

5 - after you have successfully placed an order you will be notified by email of any status changes, such as payment confirmation or shipping and tracking number

6 - orders are not processed during holidays and weekends. all orders placed on Fridays after 12:00 (noon) will be processed and handled on Monday


1 - we accept all major credit/debit cards as well as Pay Pal

2 - all payments are handled securely through 2checkout

3 - all payments are processed in USD

4 - we are not responsible for any possible taxes or fees upon receipt of goods and do not reimburse such expenses


1 - worldwide shipping is handled by EMS

2 - shipping is calculated automatically on the checkout page, based on the country, you must be logged into your account in order for this feature to work

3 - estimated delivery time is 5 -14 days from the moment the order's status was changed to "shipped", although it might take longer depending on the order and destination

4 - feel free to contact us at [email protected] if your country is not listed and we will do our best to include it

5 - every order is accompanied by a tracking number and can be verified at any time via

6 - we do not take responsibility for delays or undelivered orders in case if the user supplied faulty or incomplete information. such issues should be resolved with the local postal service providing the order's tracking number


1 - the shipping expenses when returning any items are covered by the customer

2 - the returned items must be shipped within 7 days of the receipt of the order. to speed up the return process email us at [email protected]

3 - we recommend using postal services that provide a tracking number

4 - we recommend insuring the returned items and specifying their original value when shipping back, we can not refund your purchase if it was lost, thus the postal service will cover your expenses

5 - please make sure that the returned items are unused, with all tags and markings attached as well as in their original packaging. when shipping the items back make sure that the packaging provides protection from deformation and moisture. returns that are damaged or do not meet the above requirements will not be accepted and returned back to the customer

6 - refunds may take 3 – 7 working days. the final amount refunded is the sum of all returned items and does not include shipping expenses


1 - you can find detailed tables, guides, sizing and fitting information on every product’s page


1 - we recommend to always keep and follow the care label guides attached to all of our items or use professional dry-cleaning services


1 - if you have questions regarding any particular item, you may contact us from the product’s page via the “ask” button

2 - for other questions regarding our online shop feel free to contact us at [email protected] or mail to our physical address:

    84 Vasile Alecsandri Street, office 7
Chisinau, Moldova